Delivery & Returns

✔ Free UK delivery over £250    ✔ No minimum order    ✔ 1 year guarantee    ✔ UK-based support

We aim to keep wholesale ordering fast, predictable and easy to manage for trade customers. This page outlines our delivery process, returns policy and what retailers can expect when ordering from 121 Wholesale.

Delivery

We offer free UK delivery on orders over £250. Orders are processed quickly to support retail restocking, with most deliveries completed on a next working day basis where possible.

Delivery speed may vary depending on stock availability, order time, location and courier performance. Final delivery estimates are shown at checkout.

For urgent or large orders, we recommend contacting our team directly before placing your order.

Order requirements

We operate with no minimum order requirement, allowing retailers to order flexibly based on their stock needs. This makes it easier to test new lines, restock quickly and avoid over-ordering.

Product availability and pricing

All products are subject to availability. Wholesale environments can involve fast-moving stock, supplier updates and packaging changes. As a result:

• Prices may change without notice
• Stock levels may fluctuate
• Packaging or product appearance may vary slightly between batches

We always aim to supply the correct product specification and maintain consistency across orders.

Returns policy

All products are covered by a 1 year guarantee (excluding vapes and nicotine pouches). If an item is faulty or arrives damaged, we will arrange collection and send a replacement where possible.

If the same product is not available, we may offer a like-for-like replacement with your approval. If a replacement is not suitable, a refund will be issued (excluding delivery costs where applicable).

When to contact us

Please contact us as soon as possible if:

• Your order arrives damaged
• An item is faulty or not working correctly
• Items are missing from your delivery
• You need help with a return or replacement

Early contact allows us to resolve issues quickly and minimise disruption to your business.

Returns and support contact

121 Wholesale
10–12 Whitechapel Road, London, E1 1EW
Phone: 0207 377 6400
Email: sales@121wholesale.co.uk

Flexible payment options

Eligible limited companies can use iwocaPay at checkout to access up to £30,000 credit.

Choose 30 days at 2.5% or spread payments over 3 months at 2.5%. Simply add products to your cart and select iwocaPay at checkout.

Frequently Asked Questions

Do you offer next day delivery?

Most orders are delivered on a next working day basis where possible. Final delivery timing is confirmed at checkout.

Is there a minimum order value?

No. We do not require a minimum order, allowing flexible wholesale purchasing.

What happens if goods arrive damaged?

We will arrange collection and send a replacement where possible. If replacement stock is unavailable, a refund may be issued.

Are products covered by guarantee?

Yes. All products are covered by a 1 year guarantee.

Can I delay payment?

Yes. Eligible businesses can use iwocaPay at checkout for 30 day or 3 month payment options, subject to approval.